Our happiness team is always here to help you.
Common purchase queries answered
Orders and Shipping
Your orders are shipped from our warehouses in Utah or New York. The average delivery time for the US (mainland) is 2-3 working days and 6-7 working days for Canada. For other countries, please contact us for estimate.
You can create an account when checking out or directly on any page following the link in the header.
You can change the shipping address in your account or on the checkout page when placing an order. If you want the order to be delivered to another address, please get in touch. However, for security reasons, we are unable to ship orders paid by Paypal to alternative addresses.
You can track your order in My Account. You will also receive an email with a tracking number.
No, we do not store your credit card information.
We are based in Rochester NY, USA, and we have included our taxes in prices. You don’t pay anything on top of what you see on the website.
We ship to most countries except Russia, Belarus, North Korea, and Syria. Whenever in doubt, please get in touch to verify that we indeed ship to your destination.
Yes, your items will come in one package. We own our stock and always have items in stock ready for dispatch.
If you need to swap an item
Returns and Exchanges
If you have received a wrong item, returns are free. If you changed your mind, please return the item at your own cost. The item must be unopened and in its original condition.
If this happens, we will arrange a return label for you. A replacement item will be sent to you by expedited mail at no extra cost.
If this happens, please take photos of the damage and we will initiate a refund and/or replacement.
You will receive return instruction in the email authorizing the return.
Please get in touch with [email protected] or using a contact form on the Contact Us page.
Please contact the address you have entered and arrange a delivery of your parcel to your correct address.
We aim to process all orders the same business day. To change or cancel your order get in touch with us within 2 hours of placing the order and we will do our best to accommodate you.
Absolutely! Please also join our mailing list to be notified when sold-out items are back in stock.