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Common queries answered

Frequently asked Questions

Depending on your order, the products are shipped from our manufacturer in the USA or in the UK.

For USA-based products, the delivery time for the US is 2-3 days. For Canada, it’s 4-7 days.

For products shipped from the UK, the delivery time can be 5-7 working days.

You can return and exchange unused and unopened items for a full refund minus shipping costs. If you have received a wrong item, your shipping costs will be reimbursed along with a thank-you personal gift for you.

Log in your My Account section and amend your address. Please note that we are able to ship only to Paypal verified addresses, if you are using Paypal to pay.

Order updates and tracking codes will be posted in My Account section.

Use the form on this page to get in touch with us. You can also use live help widget for instant support.

We can usually amend your address if it’s been not more than 3 hours after you’ve placed an order. If you have forgotten to do that, then you have to contact the address you entered previously and arrange a parcel delivery to you.

We ship to most countries except Russia, Belarus, Syria and North Korea. Whenever in doubt, please get in touch to verify that we ship to your destination.

Yes, your items will arrive in one package, unless you request a different arrangement. If you want to ship in more than one package, you will have to pay for additional shipping.

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